Buying Guide

TRIGON BIKE OFFICIAL provides a safe online bikes shopping platform. Please register as a member before any purchasing, and registration is for free. TRIGON BIKE OFFICIAL offers BIKES and FRAMESETS if you would like to buy other components or accessories or any idea of cooperation, you can via the “Contact us” page to find us. 

If the registration is via Facebook or Google, please link to the “Member page” for setting password, personal information, billing and shipping address before any purchasing.

If the registration is being done while purchasing (Check out) page, please remember to set password, personal information, billing and shipping address after complete purchasing. 

TRIGON BIKE OFFICIAL only provide this online shopping platform, customers (members) should always aware finish the registration and complete the purchasing by themselves. If you faced any issue while purchasing or you need any assistance, please feel free to contact us via “Contact us or via TRIGON social media (Facebook, Instagram, Twitter).



 

Here is the instruction of the full Buying process

Find the products, which you would like to buy, make sure the model, color, size are all correct, then add it to the cart. If you have any confusion about the product’s GEO or specification, you can find the information at the product page’s SPEC. and GEOMETRY. We believe you can find the best model at the right size, which fit you well.




After adding the product to the cart, if you would like to check out, please click the “CART” link to the check our page. You can do the final checking for the model, color, size and quantity.

Kindly remind, if you haven’t log in or register as a member, the shipping cost will not display on the cart details (The shipping cost basing on the information of your member setting). You can either follow the next step, then login or register or you can log in first, then back the "Check out" page.



You will see all information including, personal, billing and shipping address are fulfilled, please check all the information are correct again before making the payment. (Kindly remind that TRIGON BIKE OFFICIAL online shopping is only offered to the register members, please register and log in before purchasing)

According to our strategies, we are not able to ship products to all countries around the world. If your living country is in our shipping list, you will see the shipping cost to your country. If your living country is out of the shipping list, please contact TRIGON sales team for the purchasing.

Check the countries in our shipping list: https://trigonbike.com/shipping




After all the information are confirmed all correct. Click “NEXT” you will be linking to the PayPal payment page. All payment will via PayPal platform(Easy and Safe). You can choose to pay with your PayPal account or pay with Debit/ Credit card.

After the payment has been completed, you will receive a notification email of the order confirmation (order details). We will start to prepare your products.



You can check your order status via the “Order History” at the member page, please log in to check. You will receive a notification when the products are shipped. Using the tracking number to track the delivery progress via the link or https://trigonbike.com/shipping

If you would like to purchase your second TRIGON BIKE, click https://trigonbike.com/product/bikes to see the latest products.

More information about Customer Service: https://trigonbike.com/service

 

FAQ

Yes, to provide the best shopping experience to you and for the customer service more smooth. TRIGON BIKE OFFICIAL is only offering our member to do online shopping. Please register and log in before starting the purchasing. 



Place an order

You can contact us via https://trigonbike.com/contact/form for the request. To speed up the process, please provide us with your personal information (Name, email, contact number), billing and shipping address and the order reference number. Once our service team receive your request, we will reply to you ASAP.

 

According to our strategies, we are not able to ship products to all countries around the world. If your living country is out of the shipping list, please contact TRIGON sales team for the purchasing.

Check the countries in our shipping list: https://trigonbike.com/shipping

 

TRIGON components and accessories are not for online shopping. If you would like to buy components, please contact us, we will assist you.


 

PLACE AN ORDER

PRODUCT SHIPPING


RETURN POLICY

TRIGON Warranty and Guarantee:


More detail about:

Warranty Claim Steps:

lTRIGON 2-Years Crash Replacement Project 

lTRIGON 5-years Repair Service